Policies

Our policies and guidelines are designed to:

  • protect buyers and sellers
  • help maintain a safe online environment for all members, and
  • uphold laws and regulations.

What are the policies?

All members should make themselves aware of these policies and the Terms of Use prior to using our platform to buy or sell.

Ad Details Policy

Read this policy before listing an item for sale to find out what you can and cannot include in your ad.

Fees and Surcharges Policy

Sellers may not charge buyers additional surcharges or fees as an additional cost on top of the sale price.

Intellectual Property Policy

Review your responsibilities as a seller to ensure that your ads do not infringe a third party’s intellectual property rights. Find out how to report infringements if you suspect that an infringement has occurred.

Dispute Policy

Members must comply with buying and selling requirements and responsibilities when using our platform. Read this policy to understand your responsibilities in resolving disputes with members when they arise.

Warnings and Suspensions Policy

We may issue warnings or take action to limit or suspend your account if you are in breach of our rules, guidelines or policies.

Online Fraud Policy

We have zero tolerance for any person undertaking dishonest or fraudulent activity on our platform.

Privacy Policy

The terms on which we collect, use and disclose your personal information are set out in our Privacy Policy.

HTML Policy

To help ensure our platfom is a safe and accessible place to buy and sell online, rules apply to the use of HTML in ads.

Keyword Spamming Policy

We prohibit sellers from using keyword spam in their ads to unfairly gain attention or inappropriately direct users to their ads and listings.

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