How do I register / log on?

You can register as a PuppyList.com.au member on the homepage of our site.

Click the “Join” button and you will then have options to either register as a member with your email address, or sign in using your Facebook account.
There is no charge for this and even in the event of your account being suspended there is no charge to activate it again.

What is Facebook log on?

You can use your Facebook account to log on to PuppyList.com.au. Our system will accept your information from Facebook and create a secure log in for you. Your Facebook name will appear automatically in the Ad Placement Process along with your email address and contact number. You can edit the name. Only your name, number and suburb are available online.

How do I post an advertisement?

Posting an ad is fast and easy. Click on the “Post an ad” button. The system will then automatically take you to the Ad Placement Process. Follow the prompts and you will have an ad submitted within a few minutes. Think about your ad first, what are you selling, the price, the features and what will make it stand out.

What can I advertise?

You can advertise dogs, puppies, stud services, upcoming litters, and most dog related items on PuppyList.com.au. Here is a link to the things you cannot sell. Prohibited Items

How much does it cost?

Most dog and puppy listings on PuppyList.com.au attract a placement fee based on listing type and price, while some listings for older dogs are free of charge to support ethical rehoming.
To find the cost for your desired listing simply click the 'Post an ad' button, create your listing, and then the system will display the exact price for your listing at the next step.

Commercial and high volume sellers are able to purchase an unlimited advertising package that also includes several other benefits, at discounted rates, by contacting our Commercial Sales Team. For more information, please contact us.

How many ads can I post?

You are able to post as many ads as you like, but there are some limits on the total amount of ads you can have published at any one time. As a private seller, it's unlikely you will ever find those limits though. Commercial and high volume sellers are able to purchase an unlimited advertising package that also includes several other benefits, at discounted rates, by contacting our Commercial Sales Team.

What is Top Ad?

Top Ad is an upgrade available for your puppy advertisement. With Top Ad applied, your advertisement will appear in the Top Ad section at the very top of search results - as well as in the normal search results. It will have a label over one corner to attract extra attention, and when buyers search all top ads it will be at the top of the search results. It will mean more people will see your ad and hopefully a faster sale.

What is Urgent Ad?

You would choose an urgent ad if you needed to sell as quickly as possible. The ad will appear with an “Urgent” label. Buyers may want to negotiate with you when they see this so set your price accordingly.

What is Bump?

When you bump your ad it will be sent to the top of the list again. Each time you place an ad it starts at the top of the list and slowly goes down the list as other ads are placed. A bump will get your ad to the top again. It is a one-off bump, and you can do it as often as you like.

What is a highlight ad?

A highlight ad has a coloured background. It will make the ad stand out against all the other plain backgrounds.

What is puppy farming?

Some people breed dogs as a business and it is often referred to as puppy farming. It is legal in many jurisdictions; and if the law is followed and caring humane breeding practises are employed it is able to produce good quality puppies for sale. This practise is regulated by state and federal laws. PuppyList.com.au has connections with the authorities regarding this practice and we regularly communicate with them. Unfortunately there are some business owners who do not follow the laws correctly. PuppyList.com.au has previously removed and will continue to remove advertisers who have been shown to be unlawful. If you know of places that you think are a problem you should contact your local council or send a report to the RSPCA.

How do I remove my ad?

Once you have had a successful sale you can remove the ad by clicking the “remove” button located in your ad. Get to your ad from “My Account” and “My Ads”

How do I edit my ad?

Edit your ad by first clicking on the “edit” button within your ads. Find them by accessing My Account > My Ads. The edit button will take you to the ad placement pages where you can make the changes you want. Once finished click on th “Update Ad” button at the bottom of the page. Your ad will be moderated and then placed online.

What is the “pause” button for?

The pause button will stop your ad appearing in the Search Results Page. It will stay paused until you click it off pause or the ad expires. You may like to use it if you think you may have sold but have not finalised the transaction. If the sale falls through you can take pause off your ad will re-appear.

What is online fraud?

There are many types of online fraud and scams. Simply put, it is when someone deliberately deceives you for financial gain, usually through misrepresentation. Fraud is more easily attempted in the online spaces that we all now use, and many of you would have received text messages or emails that you know are dodgy, so please see our Trust and Safety pages for more information and education to stay safe online. 

How do I contact a seller?

Once you have found an ad you like and want to make enquiries there are two options usually. 1) Phone: access the number supplied on the ad page or 2) Email. There is an email form with the ad. Fill it in and it will be sent it to the seller.

Can I advertise commercially?

Yes commercial advertising has always been available on PuppyList.com.au. If you would like to find out more please contact us.

How long do ads stay on line?

Dog and Puppy Listings can be extended for Free for up to 6 Weeks from the day of posting.

How do I upgrade?

To upgrade your ad with one or more of our upgrade products:

• Sign in to your account at the top of the page.
• Go to My Account, and then to My Ads.
• Your ads will be listed along with all available upgrades shown to the right.
• Select your desired upgrade(s).
• The price will be shown along with a “Proceed to Checkout” button.
• Click that button, complete the payment process, and your upgrade is complete!

Why is my ad not showing on line?

All advertisements are human moderated and checked for validity before publishing to keep our buyers and sellers safe.
Our 7 day per week trust and safety team ensure listings are published live within a maximum of 4 hours. Sometimes though if we need to contact you and cannot get a reply it may be a longer period, however our experience is that we action all verifications within 4 hours.

Why is my ad cancelled?

All sellers have the option to mark ads as sold or withdraw the ad. Both options will remove the ad from the website. We have also just introduced the “pause” button.
PuppyList staff have the additional option to cancel your ad. We will cancel your ad for the following reasons:

• It is considered inappropriate for the PuppyList audience.

• It contravenes the law.

• It is considered to be of an adult nature.

• It is dishonest or fraudulent.

• Is covered in the list of prohibited items.

• It compromises PuppyList in any way.

• It has been reported by a user and is under review.

What private information is shown on my ad?

Buyers can see your town or suburb and an obscured view of your contact number (if porovided). After login they can obtain the full number or contact you using the secure webform.

How do I pay for my dog or puppy?

It is safest to only pay with cash or other means at the time of pick up or delivery. This is the safest process. Sending funds through Wetern Union is not advised as it is not traceable after pickup.
Set up your payment method with the seller and make sure you are comfortable.

Who is responsible when things go wrong?

We will always help if we can when things go wrong. Contact us and give us the details of the problem and one of our customer support staff will check into the issue. You will be contacted by email or phone within 24 hours with a request for more information and help or advice that the problem has been solved.

Remember, transactions between buyers and sellers are private and PuppyList is not involved and has no liability. While we will always do all that we can to help, you must make sure you are safe in these transactions. See our trust and safety pages for more information on how to stay safe online.

Communicating with PuppyList

• All email communication from us is from @puppylist.com.au or @tradingpost.com or @office.tradingpost.com
• We will never ask in writing for your password or log in details.
• Please check with us if you receive any communication you are unsure of.
• We do send automated emails to you, for example we will advise you when your ad is about to expire.
• Calls made to you are recorded.  Advise us if you do not want your call recorded.
• Contact us by phone 1300 004 707 (Private customers)
• Email us via our contact page.
• All “Ad Reports” are investigated, click the report button if you see an ad you think is not correct or dishonest.