PuppyList provides members with an opportunity to buy and sell items online.

Our intention is to provide an online environment that is secure for all members. However, because we are not involved in the sale transaction between buyer and seller, we cannot be held accountable, or take any responsibility for any sale and/or transaction.

Disputes between members

PuppyList is not liable for any disputes that may arise, nor does it take any responsibility for any requests for refunds, as this responsibility lies entirely with the seller.

Members' responsibility to resolve disputes

If a dispute does arise between buyer and seller, the responsibility for resolution of the issue rests solely with the buyer and seller.

Communication between members

Any disputes that arise during the sale and transaction process may be resolved quickly and efficiently via open communication between the buyer and seller. If a member has any questions complaints, or issues regarding a sale and/or transaction, they must direct their queries to the other party.

Unresolved issues between members

If a problem cannot be resolved following direct communication and negotiation between the buyer and seller, a dispute may be raised by either party with PuppyList.

Raising a dispute

While we will endeavour to help members involved in the dispute by assisting them to reach a mutually agreeable outcome, we will, at all times, remain neutral throughout the entire dispute.

Some actions that we may take following the outcome of a dispute between a buyer and seller include:

• issuance of a warning
• cancellation of ad(s) (without notice)
• restriction of account privileges (limitations on account privileges limits may be placed on an account in advance of suspension)
• suspension of an account
• termination of an account; and/or
• forfeiture of listing fees on cancelled ads.

If required, we will comply with any investigations by law enforcement agencies.

Role of the Seller

Selling items on our network is done so solely at your own risk. Furthermore, any transactions or contact with other members of our network is conducted entirely at your own risk.

Complying with selling requirements

Selling items on our network is done so solely at your own risk. Furthermore, any transactions or contact with other members of our network is conducted entirely at your own risk.

• Ad details.
  Responsibility for the content that appears in ads on our network rest solely with the seller. The seller must ensure that the ad details (heading, text description and photographs) accurately represent the item for sale. False, misleading, or inaccurate descriptions will likely lead to buyer dissatisfaction, and subsequently delay completion of the transaction.
• Complying with law.
  It is the seller's responsibility to ensure that items they list do not violate any law. Any known breach will result in removal the ad from our network. Read prohibited items for further details.
• Complying with the Intellectual Property Rights of Third Parties.
  The seller must ensure that the listed item does not breach any copyright, trademark or other intellectual property rights of a third party. Any known breach will result in removal of the ad.
• Honouring the Transaction Contract (Supplying the Item described in the ad)
  Listing an item is a commitment to sell. The seller cannot fail to deliver an item after payment has been accepted. The seller must not refuse to accept payment for an item after the buyer has made a commitment to purchase. The seller may not withdraw an item because it has not achieved the price expected. The seller must send the described item to the buyer in a timely manner.
• Ensuring that an Item is not listed multiple times
  Sellers must not list multiple ads for the same item - See Rules for Ads.
• Complying with the Terms of Use.
  Sellers must be familiar with, and comply with, the Terms of Use before listing an ad.

Seller's responsibilities

Buying on our nrtwork is done so solely at your own risk. Transactions and any contact between you and other members of our network are conducted entirely at your own risk. The details displayed on our network are provided for informational purposes only, and does not constitute an endorsement of any ad or member.

• Communication with the buyer.
  Disputes can be resolved quickly and efficiently via open communication with the buyer. Any question, complaints or issues regarding a sale and/or transaction must be directed to the relevant buyer.
• Ethical Conduct.
  While communicating with the buyer, the seller must not enter into behaviour that is deemed to be defamatory, libellous, offensive, threatening, harassing, or profane.
• Confidentiality.
  The seller must not use any contact details of the buyer (addresses, email addresses, phone numbers or other information capable of personally identifying the buyer) outside of this dispute process.
• Refunds.
  The responsibility for any refund rests solely with the seller.

Role of the Buyer

Buying on our network is done so solely at your own risk. Transactions and any contact between you and other members of our network are conducted entirely at your own risk. The details displayed on our network are provided for informational purposes only, and does not constitute an endorsement of any ad or member.

Complying with buying requirements (as above)

Complying with the following requirements will reduce the likelihood of seller dissatisfaction, and subsequently will minimise the likelihood of disputes arising. Furthermore, compliance will also ensure that the transaction is completed in a timely manner.

• Honouring the Transaction Contract (Payment).
  A contract of sale will be formed immediately between the buyer and the seller once the buyer makes a commitment to purchase. This commitment is binding, and consequently, buyers must pay for the items that they commit to purchase in a timely manner.
• Complying with law.
  It is the buyer's responsibility to ensure that any items purchased do not violate any law. Read prohibited items for further details.
• Complying with the Terms of Use.
  Buyers must be familiar with, and comply with, the Terms of Use before purchasing an item.

Buyer responsibilities

During the dispute process the following behaviours are expected of the buyer

• Communication with the Seller.
  Disputes can be resolved quickly and efficiently via open communication with the seller..
• Ethical Conduct.
  While communicating with the seller, buyers must not enter into behaviour that is deemed to be defamatory, libellous, offensive, threatening, harassing, or profane.
• Confidentiality.
  The buyer must not use any contact details of the seller (addresses, email addresses, phone numbers or other information capable of personally identifying the seller) outside of the dispute process.

Buyers must be aware that the responsibility for any refund rests solely with the seller.